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Privacy Policy

1) Cookies Policy

The site (‘the Site’) is owned by Croner Group Limited. This Cookies Policy (“The Policy”) is designed to tell you about our practices regarding the collection, use, and disclosure of information that you may provide via this Site. Please be sure to read this entire Policy before using or submitting information to the Site.

Your Consent

Whenever you submit information via the Site, you consent to the collection, use, and disclosure of that information in accordance with this Policy.

Information Collection

Like many web sites, the Site actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you such as your full name, address, e-mail address, phone number, and so on).

Some areas of the Site may require you to submit information in order for you to benefit from the specified features (such as e-mail alerts or newsletter subscriptions). You will be informed at each information collection point what information is required and what for.

As you navigate through a web site, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags and navigational data collection.

IP Addresses

The Site uses Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non- personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to the Site, and administer and improve the Site.


The Site uses “cookies”. A cookie is a small text file that’s stored on your computer, tablet, or phone when you visit a website that helps the site remember information about you and your preferences.

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

The cookies we use allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily. Our cookies also enable us to tailor the content you view according to preferences you set.

We use Session Cookies for the following purposes:

  • To allow you to carry information across pages of the Site and avoid having to re-enter information.
  • Within registration to allow you to access stored information.
  • To compile anonymous, aggregated statistics that allow us to understand how users use the Site and to help us improve the structure of the Site.

We use Persistent Cookies for the following purposes:

  • To help us recognise you as a unique visitor (just a number) when you return to the Site and to allow us to tailor content to match your preferred interests.
  • To compile anonymous, aggregated statistics that allow us to understand how users use the Site and to help us improve the structure of the Site.
  • To internally identify you by account name, email address, customer ID, and location (geographic and computer ID/IP address).
  • To tailor content to your preferences.
  • To improve advertising and/or for remarketing purposes.

Third parties serve cookies via the Site. These Third Party Cookies are used for the following purposes:

  • To serve content on the Site and track whether this content is clicked on by users.
  • To control how often you are shown particular content.
  • To count the number of anonymous users of the Site. For website usage analysis.
  • To facilitate internet-based advertising and/or remarketing (for example, where third party vendors, including Google serve ads based on your past visits to the Site via the DoubleClick cookie).

The DoubleClick cookie does not collect or stores personally identifiable information however it may contain a unique identifier which is placed on the browser. You can opt out of this cookie here:

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

You can also set your browser to block the placing of cookies at all, but you should realise that this can limit the use of the Site or services.

Use of Information

Except as otherwise stated, we may use your information to improve the content of the Site, to customize the Site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for the purposes specified in this Policy. We may disclose your personally identifiable information where required by applicable laws, court orders, or government regulations.

Access and Correction

To keep your personally identifiable information accurate, current, and complete, please contact us as about any incorrect information. We will update or correct personally identifiable information in our possession that you have previously submitted via the Site.


We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to the Site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from the Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on the Site, it is your responsibility to safeguard them.

Links to Other Web Sites

This Site may contain links or references to other web sites. Please be aware that we do not control other web sites and that, in any case, this Policy does not apply to those web sites. We encourage you to read the privacy and cookie policy of every web site you visit.


Croner Group Limited may revise this Policy. You agree to be bound by any such revisions and should therefore periodically visit this page to determine the current terms to which you are bound.

2) Privacy Policy

Our Aim

This sets out how we, Croner Group Limited and any other companies which are part of the same group, intend to protect your privacy when using our websites, and describes your rights and the manner in which any information that can be associated with you (including, for example, your name, address, telephone number, e-mail address and information about your on-line activities) (“Personal Information”), will be collected and used.

What Personal Information do we collect?

Our intention is to collect and use such Personal Information as is reasonably necessary to enable you to make the most of the activities available on our Website. We may also use your Personal Information for dealing with enquiries, tailoring our service to your requirements and preferences, market research and competitions. Occasionally, we may also wish to use your Personal Information to inform you about goods, services, promotions or competitions which we think may interest you.

What happens when you provide your Personal Information to us?

Data Protection Act 1998 – By providing your details to us, you agree to Croner Group Limited processing and storing your data for the provision of products and services, analysis and administration purposes. This information will only be shared with other companies in the Croner Group Limited and not with any other organisation. In the future we may contact you by mail, telephone, e-mail, fax or other means for marketing purposes. You can opt out of receiving further marketing communications or restrict these communications to information on new editions and updated releases of publications you have previously bought.

Contact us at: Customer Services, Croner Group Limited, Croner House, Wheatfield Way, Hinckley, LE10 1YG and state whether you wish to either (a) opt out of all further marketing communications or (b) opt out of all further marketing communications except those that are designed to update you on new editions and releases of products you have previously purchased. As part of our commitment to quality customer service, telephone calls may be monitored. Registered in England No. 8654528. Croner is a trading name of Croner Group Limited. Registered office: Croner House, Wheatfield Way, Hinckley, LE10 1YG.

Security and Disclosures of the Personal Information

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. However, we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access.

We may disclose your Personal Information to others only in the following circumstances and/ or purposes:

  • Where we are required to do so by the courts or to comply with other legal, statutory and/ or regulatory obligations including accounting and taxation requirements;
  • To prevent and/ or detect crime;
  • Where we believe that you may be interested in similar products or services, whether provided by us, or, our carefully selected business partners;
  • For credit reference purposes;
  • For statistical purposes; and
  • To third party suppliers and business partners as part of providing our services.

Payment Details

Any information provided by you in connection with any transaction involving your credit or debit card numbers, expiry date and billing or delivery address will be used by us to process the transaction. These details will be stored on a secure server handled securely to ensure confidentiality. SSL encryption is employed to ensure payment data is protected.


Please note that if you communicate with us electronically including by e-mail, telephone or fax, this communication may be randomly monitored and/ or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer and service quality standards, detection of and/ or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).

Third Parties

Your personal information may be shared with other companies in the Croner Group Limited group and/or with carefully selected business partners, where we believe that details of other, similar products and services may be of interest to you. No personal information will be transferred to a Croner Group Limited company or a business partner firm located outside of the European Economic Area (EEA), unless we are certain that an adequate level of protection exists in relation to any processing of that information. If you do not wish your personal information to be shared and processed as described in this paragraph, please let us know via the contact means set out below.

Access to the Personal Information

We are happy to provide you with details of the Personal Information which we process about you. We will require proof of identity from you prior to disclosing such information and will charge a small administration fee of £10 in relation to any such requests. Please direct any such request by post to the address below.

Updating the Personal Information

In the event that there is a change to the Personal Information, for example your contact details, please let us know of this in writing using the address below or by e-mail to

Changes to the Policy

Please refer to the site on a regular basis to ensure that you are aware of our most recent policies (including this Privacy Policy) and Terms and Conditions for use of the site.


Unless you register any preference to the contrary, we will assume that as a user of our services you agree to the processing of the Personal Information in the ways described in this Policy.

Comments and Contact Details

If you have any questions or comments about our Privacy Policy please e-mail us at write to:

Croner Client Relations Manager
Croner Group Limited
Croner House
Wheatfield Way
Hinckley, LE10 1YG

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