Technical Support
At Simply Personnel you can log a support call using our online service 24/7 or call through during business hours.
Problem Classification
When logging a call with our helpdesk we will classify your call into one of the 4 categories shown in table 1. Our experienced support staff deal with many queries and will be able to classify your call quickly so that it may be dealt with most efficiently. A unique call number will be issued to you so that you may check the status of your call at any time.
The entire system is unavailable or un-useable. All users are affected.
System is unavailable to one or more users, or a major area of functionality is functioning incorrectly.
A bug has appeared which is causing minor annoyance or the client requires clarification or guidance with using the system.
The client reports a feature they would either like to see in the product or reports an area of the system which is behaving as expected but require clarification