Remote Support
The Simply Personnel helpdesk can support you remotely using the secure and safe remote desktop assistance tool.
Ongoing Support
Software Support - Our manned telephone helpdesk is available Monday to Friday 9am to 5.30pm. The knowledge base and on-line helpdesk is available 24/7 and is available from our website www.simplypersonnel.co.uk under the support option.
Initial Response - Immediate telephone response from technical support personnel.(if all lines are busy then a call back within 1 hour)
Major Fix - Fix within 48 hours for all critical functions.
Guaranteed Operations - Supplier will provide whatever technical support necessary in order to meet all critical processing cycles.
Modifications - Support for custom modifications in all future releases.
Training - Follow-up training for major changes in system releases.
Documentation - As part of ongoing maintenance, automatically send any updates to the technical and functional manuals.
Upgrades - Included as part of the support fee.
