Technical Requirements
Here's the detailed information the technical team may need. We've made it easy and asked all the questions for you - and answered them too!
Servers
Database service - 1MB of memory is required by each core user using the HR system as a rule of thumb. There is no consideration taken for web users, as connection pooling maximizes available resources on the server.
Applications service - The application resides on the client. If you use Thin-Client architecture then 2MB per process is usually recommended.
Client Service - There are no specific requirements other than the mentioned above memory requirements.
For each proposed server’s class, the specifications are in terms of:
CPU (s) - Minimum of Pentium 4 processors.
Hard Disc (RAID levels, SAN etc) - We can fit in with your IT policy. Each employee is also required 0.05MB of disk space also as a rule of thumb.
Memory - 2GB.
Application Software
Embedding Documents using Windows 7:
Windows 7 and Office 2010 have changed the way that a document can be embedded. If using the Simply Personnel Application in this format any embedded word documents must be saved as a Microsoft Word 97 – 2003 doc file rather than a docx.
You will also not be able to embed any emails as an email format if using windows 7. We recommend to save the email as PDF or copy to a word document and embed into the system.
Any documents linked rather than embedded will work fine.
This does not apply to Windows XP or Vista, these will function as normal.
Version and patch level - Simply Personnel V12.2.
How long has this version been used? -This release was made in August 2010.
What is envisaged to be the impact of this with respect to hardware and system performance? -None.
How many 'fix' packs have been released? -On average service packs will be released about every two months or as legislation required.
How often are major & minor versions released? -2 Major versions are released a year.
What is the policy on fixing 'bugs' in the current released version -Errors reported to the helpdesk are normally fixed and provided as an update.
How many 'back' versions of your product do you support and for how long is each release supported? -All back versions are supported as long as the customer is on support.
Database
What make of database is Used? - Jet (Access) or SQL Server (All Microsoft supported editions and versions).
Client Service
What is the recommended client access model? - Jet (Access) or SQL Server (All editions).
What PC hardware is required in order to run the Client service?
1 GHz 32-bit (x86) or 64-bit (x64) processor
1 GB of system memory
40 GB hard drive with at least 15 GB of available space
For the given infrastructure being proposed, what is the projected user response times for:
On-line transactions - Less than 0.5 seconds.
Simple print requests -Data is retrieved in less than one second.
Extensive or Complex reports -Data is retrieved in less than one second.
Backups & DR
The means of backing up recommended:
Databases - Either a SQL job or SQL backup agent to dump out the database file onto disk so that it can be backed up using the backup software.
System Files -Not necessary.
What frequency is recommended? - Every day of business.
System Operation:
What system administration tasks are regularly recommended? - Aside from the initial installation which requires admin privilege, and backups, no IT administration tasks are required.
How long does it take to run them? - Just 10 minutes per PC is all that is required for installation.
Can these be done on-line? - Yes, this can be done with our remote support tool.
Is there a management change done between a development system and production environment? - Yes but our development teams do this operation internally so none of our customers are impacted.
How do you implement system security? -The implementation of security is through the database and by the application. The security model lets you have full control on which user can see and do what.
What ‘up time’ is expected of the system between failures? - SQL Server installation is not affected by downtime. We actually have customers who have never experienced any downtime.
What remote access service do you provide for system support - We use a secure and safe tool called www.logmein.com that provides remote support. There are no special requirements besides having permission to use this from the IT department.
What are the licensing implications of:
Production systems and separate development - None.
Licensing cost such as SQL server database, reporting tools, etc. - None.
Cost of client licensing - SQL Server is not provided by us and has to be available. There are no other 3rd party tools used.
