Supporting You
At Simply Personnel you use our online 24/7 service call during business hours to log your support calls.
Problem Classification
We have 4 different categories as show in table 1 below. When logging a call, our helpdesk will classify your call into one of the four categories. Our support staff is experienced and can quickly classify a call so it can be dealt with immediately and efficiently. You will be given a unique call number so you can always check the status of your call whenever you want.
This means the entire system is not useable and is unavailable and every user is affected.
The system is only unavailable to one or more users or a large and major area of functionality isn’t working properly.
A bug is causing minor annoyance or clarification and/or guidance is required with using the system.
A client has a feature they would like to suggest or see in the reports or is having a problem clarifying how to use an area of the system in which they just need assistance.